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For Recipients

Request a Product

Ask for something specific, we source it for you.

Updated August 5, 2026

Request a Product is the mode for sourcing something specific. You describe what you want, our concierge sources it, and we coordinate delivery. This page covers when to use it, the two intake paths (Clavis chat or manual form), and what happens after you submit.

When to use it

Pick Request a Product if you have a physical item in mind: a watch, a piece of art, a piece of equipment, a designer item, an unusual gift. If our concierge can source it, they will.

The mode accepts:

  • A gift card alone
  • Mojo Credits alone
  • Both combined

Unlike Browse Experiences, this mode does not require a gift card. Credits-only is fine.

Open the page

Open the page from the Product quick link in the sidebar, the Request a Product card on the redeem home, or the Product tab inside any redemption page. The URL is /redeem?tab=request-product.

Product Request overview page. Header strip shows tabs Cards, Curated, Custom, Product (selected), with a Mahara card pill and a Mojo Credits balance pill on the right. Main content shows a Create Your Dream Journey card on page 1 and an Item Concierge card on page 2 of the carousel. The Item Concierge card lists Rare Collectibles, Latest Tech, Luxury Goods. Two action buttons at the bottom: Start with Clavis and Fill manually.
The Product tab overview. Page 1 of the carousel is Custom Experience, page 2 is the Item Concierge for product requests.

The bottom of the Item Concierge card has two starting paths:

PathWhat it does
Start with ClavisOpens a chat with Clavis. She asks the right clarifying questions and pre-fills the request.
Fill manuallyOpens the four-step form directly. Use this if you already know exactly what you want.

Path 1: Talk to Clavis

The Clavis path opens a split view: a postcard preview on the left that builds the brief as you go, and a Clavis chat panel on the right that asks the questions.

Product Request with the Talk to Clavis path active. The header has a toggle between Talk to Clavis (highlighted) and Fill it manually. Left panel reads YOUR REQUEST IN MOTION with the heading Tell Clavis what you want sourced and a paragraph explaining that as you chat, the request and budget look right. Below: an Available Funding card showing 1,350 credits, and a Request Brief block listing 1350 credits and Standard. Right panel is a Clavis chat surface with avatar and header Clavis, balance chip, Welcome back, Alex. What product should I help you source? Three suggested prompts underneath: Find me a rare watch under 10,000 credits, I need a luxury bag in black leather, Source the latest premium headphones. A text field at the bottom.
The Talk to Clavis path. The postcard on the left fills in as Clavis confirms specs.
  1. Pick a starter prompt or type freely. The three suggested prompts seed the brief. You can also type, e.g. "I'm looking for a vintage Polaroid in good condition."
  2. Answer Clavis's questions. Clavis asks the right clarifying questions: spec, condition, budget, urgency, delivery preference. Each confirmed detail appears on the postcard on the left.
  3. Review the postcard. When the brief looks right, the postcard preview holds the full request including target budget and funding source.
  4. Submit the brief. Submitting hands the request to a human concierge.

The toggle at the top of the postcard switches between Talk to Clavis and Fill it manually without losing what you've already entered. Switch any time.

Path 2: Fill manually

If you'd rather skip the chat, Fill manually opens the same brief as a four-step form. The Clavis path lands here too once you've finished chatting.

Product Request manual flow step 1 of 4. Stepper at the top shows Gift Card (current), What You Want (disabled), Shipping & Contact (disabled), Review & Submit (disabled). Heading Gift Card with subtitle Select funding now or skip. You'll still be able to set a lower target budget in the next step. A gift card option shows R Famorca ****B7AS, 1,350 credits, Active. Below, a Gift Card Selected confirmation with Available Funding 1,350 credits. Two buttons at the bottom: Continue without gift card and Continue.
Manual step 1: Gift Card. Pick a card to fund the request, or continue without one if you're paying in credits.
Product Request manual flow step 2 of 4. Stepper shows Gift Card complete and What You Want as the current step. Form heading What are you looking for? Fields: Product Description (textarea filled with A vintage Polaroid SX-70 in good working condition, leather strap variant.), Available Funding panel showing 3,000 credits and Mojo Credits, Target Budget 3000 with a Use full funding button, Urgency three pill buttons (Flexible, Standard selected, Rush), Preferred Brand input, Special Instructions textarea. Back / Continue buttons.
Manual step 2: What You Want. Description, target budget, urgency, optional brand and special instructions.
Product Request manual flow step 3 of 4. Stepper shows Gift Card and What You Want complete, with Shipping & Contact as the current step. Form heading Shipping & Contact with fields: Name (Alex Carter), Email (alex.carter+docrec01@mojogift.test), Phone (optional), Street Address (placeholder 123 Main St, Apt 4B), City, State / Province, Postal Code, Country. Back / Review buttons.
Manual step 3: Shipping & Contact. Where the item should land and how the concierge can reach you.
Product Request manual flow step 4 of 4. Stepper now shows all four steps with checks except Review & Submit which is current. Heading Review Your Request. Payment panel: Mojo Credits 3,000 credits, total charged 3,000 credits. Product Details panel: Description echoes the brief, Urgency Standard. Shipping & Contact panel: Alex Carter, email, Ship to: 21 Marina Walk, Dubai, Dubai 00000, United Arab Emirates. Back and Submit Request buttons.
Manual step 4: Review & Submit. A summary of every step before the brief lands with the concierge.

The four steps:

StepWhat you provide
1 · Gift CardPick the card to fund the request, or continue without one to use credits only.
2 · What You WantDescription, target budget, urgency, optional brand and special instructions.
3 · Shipping & ContactWhere to deliver, who to contact, and how to reach you.
4 · Review & SubmitConfirm everything before the brief lands with the concierge.

You can move backwards through the stepper to edit any step before submitting.

After you submit

Once you tap Submit Request:

Request Submitted! confirmation card. A green check mark sits at the top with subtitle Our concierge team will review your request and get back to you shortly with sourcing options. Below, a brief recap: the description, a Mojo Credits 3,000 credits chip. A What happens next list with three steps: Our concierge team reviews your request, We'll source and quote the product for you, You'll approve the final price before we proceed. Two buttons: Track Your Request and Submit Another Request.
The submission success state. Track Your Request opens the live request page.

The Track Your Request page is your live view — status, the brief you submitted, and the concierge thread.

Track Your Product Request page. Header shows the request ID. Current Status pill reads Pending with a yellow indicator and subtitle Your request is being reviewed. Request Details panel: Product Description (the brief), Target Budget 3,000 credits, Urgency Standard. Conversation panel with helper text Message the Mojo Gift team here if you need clarification or want to reply to an update, an empty state No messages yet, attachment + send field. A bottom callout reads Questions about your request? Contact our concierge team.
The Track Your Request page after submission.

What Clavis does and doesn't do

Clavis is the concierge AI. In Product Request she can:

  • Ask the right clarifying questions about specs (size, colour, version, condition)
  • Suggest related options if your initial description is broad
  • Pre-fill the four-step form so the concierge sees a clean brief

Clavis does not:

  • Quote prices
  • Confirm availability or stock
  • Commit to a delivery date

The concierge handles the quote and the actual sourcing. Clavis just gets the brief in shape.

Available budget

The header always shows your current funding: card tier and a credit count. As you build the brief, the form lets you set a target budget within that funding. If the item ends up costing more, the concierge will quote you the difference; you can either accept or pass.

If you want to add credits before submitting, the Top Up Credits button on the gift card step opens the top-up flow without losing your in-progress brief.

After approval and delivery

Once the concierge accepts your brief and you accept the quote:

  • Our team places the order on your behalf
  • The product moves to My Activity under Products
  • Tracking and final delivery confirmation arrive by email

You can chat with the concierge in the request thread for any updates, customisations, or address changes.

What's next