About Mojo Credits

In-platform currency, what they are and where they apply.

Updated August 5, 2026

Mojo Credits are the in-platform currency on Mojo Gift. They live alongside your gift cards in the wallet and let you stretch a card, cover the gap on a custom journey, or request a product on credits alone. This page covers what they are, where they show up, and how they work with gift cards.

Where credits live

Your credit balance lives in the Mojo Credits panel on the wallet page at /redeem/wallet. It sits next to the Gift Cards panel and keeps a running total in plain credits.

Wallet page top half. A wide input bar runs across the top with placeholder Have a gift card? Enter code here and an Add Card button. Below, a MY WALLET pill, the heading Your Gift Cards & Credits, subtitle 0 cards in your wallet, and two action buttons: Buy a gift card and Send a gift. The summary row shows two panels side by side. Left panel GIFT CARDS reads 0 cards, No active gift cards. Right panel MOJO CREDITS reads 0 credits, with subtitle Spend on custom journeys & product requests, footer For experience redemption only · non-refundable, and a Top Up button in the corner. An info bar reads How Mojo Credits work: 1 credit = 1 unit of value · Supplement gift card redemptions · Non-refundable & non-withdrawable. — The Mojo Credits panel on the wallet page. The summary always shows your balance and a Top Up shortcut.

The "How Mojo Credits work" reminders that sit underneath the summary panels are the same three rules everywhere on the platform:

Rule	What it means
1 credit = 1 unit of value	Credits are not a discount or a multiplier. Each credit covers one unit of an experience or product cost.
Supplement gift card redemptions	Credits stack on top of a gift card. If your card tier doesn't quite cover an experience, credits fill the difference.
Non-refundable & non-withdrawable	Once you buy credits they stay on the platform. They cannot be cashed out.

What credits are not

Credits are bought with real money but they are not real money. They can only be spent on Mojo Gift, and they are not refundable to you directly. Treat them as a platform balance rather than cash sitting in your account.

The Purchases tab on your wallet shows real currency because that side of the wallet records gift cards you have bought for other people. The credit balance itself only ever shows in credits.

Where you spend credits

Credits apply across all three redemption modes, with one important rule for curated experiences:

Mode	Gift card alone	Credits alone	Card + credits
Browse Experiences (Curated)	Yes	No	Yes
Custom Experience	Yes	Yes	Yes
Request a Product	Yes	Yes	Yes

Browse Experiences requires a gift card to start. Custom Experience and Request a Product accept credits on their own, with or without a card. In all three modes, credits can supplement a card if the experience runs over the tier.

Inside any of these flows you'll see your live credit balance in the page header so you always know what's left.

Buying credits

The fastest way to add credits is the Top Up button on the wallet's Mojo Credits panel. It opens a payment dialog, you enter the amount in real currency, you pay with a card, and the credits land in your wallet immediately.

Full walkthrough: Topping up credits.

Refunds

Credits are non-refundable to you directly, but our team can adjust your balance in special cases (a payment that did not land, a goodwill credit, an order that was reversed). Refunds always come from the concierge side, never as a button you press. If something looks wrong with your balance, see Getting help.

What's next

Topping up credits covers the payment flow end to end.
Your wallet covers the rest of the wallet, including the Transaction History tab where every credit movement is recorded.
Tiers explained covers how credits fit alongside gift card tiers.